United States
Track Asendia USA packages with instant delivery updates and real-time notifications through Paxlo's mobile app for all your international shipments.
Asendia USA operates as a joint venture between La Poste (the French postal service) and Swiss Post, combining European postal expertise with deep knowledge of the American market. The company specializes in international shipping solutions that connect US businesses with customers worldwide, handling everything from lightweight packets to bulky documents across more than 200 destinations.
Unlike traditional carriers that focus primarily on domestic routes, Asendia USA carved out its niche by optimizing cross-border logistics. The carrier works extensively with e-commerce businesses, publishers, and direct mail companies that need reliable international delivery without premium express pricing. Their network leverages postal infrastructure in destination countries, which often results in better last-mile delivery rates compared to private courier services.
Asendia USA offers multiple service tiers designed around different shipping priorities. Understanding which service your package uses helps set accurate delivery expectations.
The carrier processes millions of international shipments annually through its US facilities, with major hubs handling consolidation before air transport to destination countries. Once packages arrive overseas, local postal services complete the final delivery leg.
Asendia USA provides tracking numbers that begin with various prefixes depending on the service level. These tracking codes work across multiple systems as your package moves through different postal networks, which sometimes creates confusion when checking status updates through different platforms.
Paxlo eliminates this complexity by automatically recognizing Asendia USA tracking formats and pulling status updates from all relevant sources. When you add your tracking number to Paxlo, the app monitors your shipment as it transitions from Asendia's US processing facilities to international transit and finally to the destination country's postal system.
International tracking traditionally suffers from information gaps when packages transfer between carriers. Paxlo bridges these gaps by querying multiple databases and presenting a unified timeline of your shipment's journey.
The carrier built its reputation on solving specific pain points for companies shipping internationally from the United States. Traditional express carriers like FedEx and UPS excel at speed but charge premium rates. Standard international mail through USPS costs less but often lacks tracking visibility. Asendia USA positions itself between these extremes.
E-commerce sellers particularly benefit from Asendia's pricing structure for lightweight goods. A 500-gram package to Europe or Asia typically costs 40 to 60 percent less through Asendia compared to express carriers, while still offering tracking that satisfies customer expectations. The tradeoff comes in transit time, which ranges from 8 to 25 business days depending on destination and service level.
Publishers and direct mail companies use Asendia for periodicals and catalogs because the carrier understands postal regulations for printed matter in different countries. This expertise reduces customs delays and ensures compliance with destination country requirements for publications.
Asendia USA transit times vary significantly based on multiple factors. The service tier matters most, with e-PAQ Elite deliveries to Western Europe taking 6 to 10 business days, while e-PAQ Standard to the same destinations might need 12 to 18 business days. Remote locations and countries with less efficient postal infrastructure can extend these windows substantially.
Customs processing introduces the biggest variable in delivery timing. Packages to countries with strict import controls or high inspection rates may sit in customs for several days beyond Asendia's control. The carrier provides customs documentation and electronic data transmission to speed clearance, but ultimate processing speed depends on destination country authorities.
Tracking updates through Paxlo help you understand where delays occur. If your package shows customs clearance within 24 hours of arriving in the destination country, you can expect normal delivery timeframes. Extended customs holds trigger notifications in Paxlo, alerting you to potential delays before customers contact you.
Cross-border shipping creates unique challenges that domestic carriers rarely encounter. Address formatting differs by country, with some requiring specific postal codes or district information. Prohibited items lists vary dramatically between destinations. Customs valuation requires accurate product descriptions and harmonized tariff codes.
Asendia USA provides tools and support for businesses navigating these complexities, but recipients tracking packages benefit from understanding common issues. Incomplete addresses cause the most delivery failures, particularly in countries where postal systems depend on precise formatting. When tracking shows repeated delivery attempts or returns to sender, address problems are usually responsible.
Paxlo's tracking history preserves the complete record of delivery attempts and status changes, which proves valuable when resolving disputes or filing claims. The app timestamps every update, showing exactly when packages entered customs, when delivery was attempted, and whether exceptions occurred.
Delivery times range from 6 to 25 business days depending on your service level and destination. E-PAQ Elite reaches Western Europe in 6 to 10 business days, while e-PAQ Standard takes 12 to 18 business days to the same regions. Remote destinations and countries with slower postal systems may add 5 to 10 additional days. Customs clearance can extend these timeframes unpredictably, though most packages clear within 1 to 3 days.
Tracking gaps commonly occur during international transit when packages travel between countries. Asendia scans packages at their US facility, but the next update may not appear until the package arrives in the destination country, which can take 5 to 10 days. Once overseas, the local postal service handles scanning and updates. Paxlo checks multiple data sources to catch updates faster than checking individual carrier websites.
Yes, Paxlo fully supports Asendia USA tracking with automatic carrier detection. Add your tracking number to the app and receive push notifications for every status change, from departure scans in the US through customs clearance and final delivery abroad. The app consolidates updates from both Asendia systems and destination postal services into one timeline.
Customs holds are normal for international shipments and typically resolve within 3 to 5 business days. If your tracking shows customs status for longer than one week, contact the destination country's customs authority directly, as Asendia cannot control customs processing. You may need to provide additional documentation or pay import duties. Keep monitoring through Paxlo for status changes, as packages often clear suddenly after extended holds.
Final delivery depends on the destination country's postal service practices. In most countries, standard postal carriers attempt home delivery for packages. However, some regions require pickup from the local post office, especially for items requiring signature or customs duty payment. Your tracking updates in Paxlo will show delivery attempts and any notices left for pickup.
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Contact the shipper who sent your package, as claims must be filed by the account holder who paid for shipping. Asendia USA requires at least 30 days from ship date before accepting lost package claims for most services, as international transit and customs can cause extended delays. Your Paxlo tracking history provides timestamped documentation of all status updates to support the claim process.
Asendia USA tracking numbers work on multiple platforms, including the Asendia website, destination country postal sites, and universal tracking services. However, different sites may show varying levels of detail depending on their data access. Paxlo queries multiple sources simultaneously to provide the most complete tracking information available, often showing updates before they appear on individual carrier sites.
