China
Track EPS parcels in real-time with Paxlo. Get instant updates on your China-bound packages from one of Asia's fastest delivery networks.
EPS, or E-commerce Parcel Service, is one of China's largest express delivery networks. Operated by China Post, EPS connects millions of parcels across domestic and international routes every day. If you've ordered from a Chinese retailer or marketplace, there's a strong chance your package traveled through EPS at some point.
The service bridges the gap between standard postal delivery and premium express options. EPS handles everything from small envelopes to heavier parcels, making it the workhorse carrier for cross-border e-commerce, especially from platforms like AliExpress, Wish, and lesser-known Chinese suppliers.
China's logistics industry moves at an incredible pace. The country ships billions of parcels annually, and EPS is fundamental to that operation. While companies like SF Express and ZTO dominate domestic and premium segments, EPS focuses on affordable, reliable international delivery. This positioning makes it essential for overseas buyers who prioritize cost over speed.
China Post, EPS's parent organization, has existed since 1911. That heritage means established infrastructure, government backing, and partnerships with postal services in nearly 200 countries. EPS specifically launched to modernize China Post's e-commerce capabilities, turning what was once a traditional postal system into a competitive player in the express delivery space.
EPS international service typically takes 15-45 days depending on destination. For domestic shipments within China, delivery usually happens within 3-7 business days. The variance depends heavily on local conditions, customs processing times for international items, and handling capacity during peak seasons like Singles' Day or Chinese New Year.
Paxlo connects directly to EPS's tracking database, pulling real-time shipment data as your parcel moves through their network. Instead of navigating Chinese websites or dealing with language barriers, Paxlo displays EPS tracking information in your preferred language with a clean, intuitive interface.
When you input your EPS tracking number into Paxlo, the app automatically detects it and fetches the latest status. You'll see exactly where your package is: whether it's in a China Post facility, in transit to an international hub, cleared through customs, or out for delivery. Push notifications alert you to major milestones without you having to check manually.
EPS parcels often sit in tracking limbo. Updates come infrequently, sometimes only appearing once at origin and again at destination. Paxlo changes that by consolidating EPS data and filling gaps with intelligent predictions. You get visibility you wouldn't have checking EPS directly.
Many people ordering from Chinese sellers experience anxiety about whether their package actually shipped. EPS tracking numbers are cryptic, status pages are in Chinese, and delays feel permanent. Paxlo removes that friction. The app reassures you that your package is moving, shows you proof through each stage, and gives realistic delivery expectations.
Managing multiple parcels from different sellers becomes trivial with Paxlo. Track 50 EPS packages simultaneously without opening 50 different browser tabs or copying numbers into China Post's website repeatedly. The app remembers everything and lets you organize by seller, expected delivery date, or status.
EPS delays often occur at predictable points. Understanding these helps you avoid false alarm when your parcel temporarily disappears from tracking.
While you can't control EPS's network, some choices improve outcomes. Order during non-peak seasons, May through August see faster movement than October through January. Request tracked service instead of standard when possible, tracked items prioritize better. Package weight matters too, lighter items move faster through sorting automation.
If your seller offers multiple carriers, ask for SF Express or ZTO for urgent items, but accept that you'll pay more. For standard purchases, EPS represents the best value-for-money option available from Chinese suppliers, which is why it remains the default for most retailers.
EPS handles the logistics; Paxlo handles the anxiety. Together, they ensure that ordering from Chinese sellers doesn't mean surrendering visibility over your purchase. Download Paxlo, add your EPS tracking numbers, and stop wondering where your packages are.
EPS typically takes 15-45 days for international delivery, with most parcels arriving between 20-35 days. The timeframe depends on destination country, customs processing speed, and whether your package gets routed through a regional hub or travels directly. Domestic China shipping within EPS is much faster, usually 3-7 days. Paxlo shows you realistic estimates based on your specific package's current location and historical delivery times for that route.
EPS updates tracking less frequently than premium carriers because it prioritizes moving parcels over logging every facility scan. You might see your package leave China, then nothing for 2-3 weeks while it's in transit, then it suddenly appears in your country ready for delivery. This is normal for EPS's service model. Paxlo fills these gaps by showing you the expected path your parcel follows and notifying you when tracking actually updates, so you don't refresh the page dozens of times.
Paxlo supports standard EPS tracking numbers, which are typically 13 digits. If your number is longer or formatted differently, it might be a special EPS service or a regional variant. Paxlo's carrier detection is intelligent enough to identify most EPS numbers automatically, but occasionally you may need to manually select EPS from a carrier list. If tracking won't load, verify the number matches your invoice exactly, as even one wrong digit breaks the lookup.
Customs delays are outside EPS's control, though the carrier handles the paperwork. If your package requires customs clearance, EPS or your country's postal service will attempt to contact you for duties or documentation. Paxlo alerts you when tracking shows a customs hold, giving you a heads-up to expect a payment request or inspection notice. If it's stuck beyond 14 days, contact the seller or EPS directly, as something may genuinely be wrong. Never ignore customs notices, as packages can be returned or seized.
Download Paxlo and track all your packages in one place. Free, fast, and trusted by 50,000+ users worldwide.
Returns through EPS are possible but slower and more expensive than domestic options. Most Chinese sellers accept returns and will provide a return label or shipping instructions. EPS return shipping typically costs $5-15 USD depending on weight and destination, and takes another 25-40 days for the seller to receive your return. Paxlo helps you track your return parcel just like an outbound shipment, so you have proof of when it reaches the seller.
EPS has delivered billions of parcels safely. Loss rates are low, roughly 0.1-0.3 percent for standard service. The real risks come from poor packaging by the sender, not from EPS's handling. If an item arrives damaged or lost, contact the seller first, as they usually have insurance or will reship. For high-value items, buyers can purchase insurance through the seller at checkout or through EPS directly. Paxlo's photo delivery confirmation helps prove your parcel arrived intact, protecting you in disputes.
