China
Track HYE Express parcels in Paxlo. Real-time updates for Chinese domestic and international shipments with reliable delivery coverage.
HYE Express is a major logistics provider operating across China, offering domestic and international parcel delivery services. The carrier has built its reputation on handling everything from small packages to larger shipments, serving both individual customers and businesses. Based in China, HYE maintains an extensive network that reaches urban centers and rural areas, making it a reliable choice for cross-border e-commerce and domestic distribution.
China's logistics sector grew rapidly over the past decade, and HYE positioned itself as a solid mid-tier carrier competing with larger players. The company operates sorting hubs in key cities and has developed partnerships with regional distributors. HYE focuses on cost-effective service without cutting corners on delivery speed, which appeals to small and medium-sized e-commerce sellers who need reasonable rates and dependable transit times.
What sets HYE apart is its flexibility. The carrier accepts various package sizes and weights, handles temperature-sensitive items with care, and maintains track records for both speed and accuracy. Whether you're shipping from Shanghai to Shenzhen or sending goods internationally, HYE offers tracking capabilities that help you stay informed every step of the way.
Paxlo integrates HYE tracking directly into your phone, so you don't need to visit the carrier's website or remember tracking numbers. When you receive a HYE shipment, simply add the tracking number to Paxlo, and the app pulls live updates from HYE's system.
The integration covers every stage: package pickup, sorting facility processing, local delivery hub arrival, and final delivery attempt. You'll see timestamps and location updates that tell you exactly where your parcel is, reducing the guesswork about when it will arrive. If delays occur, Paxlo alerts you so you're never surprised.
If you're buying from a Chinese marketplace like Taobao or Alibaba, vendors often ship via HYE for domestic orders. Tracking starts as soon as the seller hands the package to HYE, usually within 24 hours of purchase. Urban deliveries typically arrive in 2-3 days, while shipments to smaller towns may take 5-7 days due to additional sorting steps.
For international shipments, HYE works with customs brokers at major ports. Your package clears export from China, then hands off to partner carriers in destination countries. This means you may see handoff notifications where tracking transfers from HYE to a local carrier abroad. Paxlo handles these transitions smoothly, showing you the complete journey.
HYE publishes service standards, but real-world performance depends on origin, destination, and current volume. During peak shopping seasons like Double Eleven and Chinese New Year, delivery can stretch 1-2 days longer than normal due to volume spikes at sorting facilities.
Keep your address information accurate and include a valid phone number. HYE drivers often call before attempting delivery, especially in apartment complexes. If you're expecting a HYE package, make sure someone is home during business hours or arrange a convenient delivery time with the driver.
For international orders, double-check that you haven't listed any restricted items. HYE follows Chinese export regulations strictly, and certain goods may get held up at customs. Once your package enters the destination country, local customs may require additional documentation. Paxlo shows you when this happens so you can act quickly.
If a delivery fails, HYE leaves a notice with contact information. Don't ignore it, as packages are held for only a limited time. Use Paxlo's notification feature to catch failed attempt alerts immediately.
HYE maintains customer service channels through phone and online chat, though response times can vary. For minor issues like delayed pickups or delivery time adjustments, contact them directly using the tracking number. For package damage or loss, you'll need documentation and tracking proof, which Paxlo helps you gather by maintaining a clear record of each shipment's journey.
Keep screenshots of tracking updates from Paxlo. If you ever file a claim with HYE or your seller, these images prove what information you had and when. HYE requires this kind of evidence to process insurance claims or refunds for lost packages.
Open Paxlo on iOS or Android, tap the plus icon to add a new shipment, and paste your HYE tracking number. The app immediately connects to HYE's system and retrieves the latest status. You can also take a photo of your tracking number, and Paxlo's OCR feature reads it automatically. Once added, the tracking syncs every few hours so you always see current information.
Paxlo shows updates as HYE scans your package at each facility, giving you a timeline of its movement. However, HYE doesn't provide real-time GPS tracking of delivery vehicles in real-time. What you'll see is when your package arrives at the local delivery hub and when it's marked as out for delivery that day. Many HYE drivers also call customers before arriving, which gives you a heads-up.
Delays happen due to weather, volume, or customs holds. In Paxlo, check if there's a status update explaining the delay. If you see a 'delayed' tag, the package is likely stuck at a facility or waiting for customs clearance. Contact HYE directly with your tracking number to ask about the hold-up. For international shipments, contact the destination country's customs authority to see if paperwork is needed. Paxlo keeps a full history of all status updates, which helps HYE investigate when you call.
It depends on the seller and marketplace. Most Chinese e-commerce sites like Taobao show tracking numbers immediately after shipping. Some sellers provide it via order confirmation email. If the seller never gives you a number, ask them to send it. Once you have it, Paxlo can track it instantly. If you receive a package but never got the tracking number, you can sometimes find it on the shipping label itself or contact the original seller for the reference.
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If tracking hasn't updated in over 7 days, something may be wrong. Take a screenshot of your Paxlo tracking history showing the last update and timestamps, then contact HYE customer service with your tracking number. Give them at least 10 business days before assuming it's lost, as packages sometimes spend time in sorting facilities without scan updates. If HYE confirms it's lost, they'll typically issue a refund or reship once you provide proof of the loss. Keep your Paxlo records as evidence during this process.
