China
Track JD Logistics packages in real-time with Paxlo. Get instant delivery updates, estimated arrival times, and full shipment visibility across China.
JD Logistics is one of China's largest integrated logistics providers, operating thousands of distribution centers and delivery stations across the country. As the logistics backbone of JD.com, one of Asia's biggest e-commerce platforms, JD Logistics handles millions of packages daily. The company has grown far beyond serving just JD.com customers, now offering comprehensive logistics solutions to businesses of all sizes throughout mainland China and internationally.
With Paxlo, you get direct access to JD Logistics tracking data, eliminating the need to juggle between multiple apps or websites. Your packages arrive faster when you can monitor every step of the journey.
JD Logistics began as an internal operation for JD.com in 2007, built to solve a critical problem: slow delivery speeds that were damaging customer satisfaction. Rather than relying on third-party couriers, JD.com invested heavily in building its own logistics network. This vertical integration strategy proved revolutionary for Chinese e-commerce.
By 2017, JD Logistics spun off as an independent subsidiary while maintaining its core relationship with JD.com. Today, it competes directly with SF Express, ZTO Express, and other major carriers. The company operates one of China's most advanced logistics networks, including automated sorting facilities and a fleet of delivery vehicles. JD Logistics now serves not just e-commerce retailers, but also manufacturers, retailers, and third-party sellers who demand reliability and speed.
JD Logistics distinguishes itself through investment in technology. The company operates over 750 automated warehouses and uses AI-powered route optimization to reduce delivery times. Their fleet includes thousands of electric vehicles as part of efforts to reduce carbon emissions across urban deliveries.
Paxlo connects directly to JD Logistics' tracking systems, pulling real-time package data into a simple, mobile-first interface. Instead of logging into JD.com's website or downloading yet another carrier app, you manage all your shipments from one place.
Paxlo pulls tracking updates every 15 minutes, so you're never waiting hours to see the latest status. The app works offline too, saving your recent tracking data so you can check status even without an internet connection.
Many JD Logistics customers receive notifications from JD.com itself, but those alerts often arrive after delays. Paxlo shows you what's happening in real-time, without the lag. If your package is scheduled to arrive today, you'll know the delivery window hours before the courier shows up.
Whether you're tracking a personal purchase from JD.com or monitoring shipments for a business, Paxlo gives you the control and visibility that makes logistics predictable rather than stressful. Download Paxlo on iOS or Android today to start tracking JD Logistics packages with confidence.
Open Paxlo, tap the plus button, and paste your JD Logistics tracking number (usually starts with 'JD' or is a 10-digit code). The app auto-detects the carrier and begins pulling live updates. If you ordered through JD.com, you can also connect your JD.com account to Paxlo so it automatically imports all your active shipments.
If tracking doesn't appear immediately, the shipment may not have been picked up by the courier yet. JD Logistics typically scans packages within a few hours of receiving them. Wait a couple of hours and try refreshing. If the package was ordered from JD.com, double-check that you're using the exact tracking number from your order confirmation, not the order number. A few packages (like digital goods or seller-fulfilled items) may not have tracking available.
Paxlo shows the estimated delivery window based on JD Logistics' route data, typically a 2-4 hour window on same-day or next-day deliveries in urban areas. As your package approaches your address, the window gets more precise. For regional deliveries, you'll see the expected delivery date, often updated daily as the parcel moves through distribution centers. JD Logistics doesn't provide exact minute-level predictions, but Paxlo gives you the most accurate estimate available.
Check Paxlo for the latest tracking update. If your package is genuinely delayed beyond the promised delivery date, you can contact JD Logistics customer service at 400-606-5500 or through your JD.com account. Paxlo lets you share your tracking link directly with JD Logistics support if needed. Most delays are temporary route adjustments, and packages typically arrive within 24 hours of the original estimate.
Yes. JD Logistics handles exports to over 220 countries. International shipments take longer to show tracking updates because they pass through customs clearance and multiple carrier handoffs. Paxlo will display all available updates as your parcel moves through JD Logistics' international network and any partner carriers involved. International tracking usually shows updates at major checkpoints (origin pickup, airport departure, customs clearance, destination delivery).
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Yes. When your package is out for delivery, Paxlo lets you tap the courier's profile and send a direct message with delivery instructions (like 'leave at front desk' or 'call before arriving'). Messages are sent to the courier's mobile device, giving them your instructions in real-time. This works best during the final delivery day. For older packages already in transit between distribution centers, you can still update your delivery address or preferences through your JD.com account, which JD Logistics will retrieve.
