Link Supply Chain is a major Chinese logistics provider specializing in domestic and international parcel delivery. Operating across China's vast network, the company handles millions of shipments annually for e-commerce businesses, retailers, and individual senders. Founded to meet the growing demand for reliable logistics infrastructure in China, Link Supply Chain has built a reputation for efficiency and cost-effective delivery solutions.
The company operates distribution centers in major cities including Shanghai, Beijing, Guangzhou, and Shenzhen. Link Supply Chain's network extends beyond China's borders, offering cross-border logistics services to Southeast Asia and other regions. This makes it a key player for businesses managing inventory across multiple markets.
Link Supply Chain provides multiple service tiers to accommodate different shipping needs and budgets. Understanding which service your package uses helps you set realistic delivery expectations.
Each service level comes with different tracking capabilities. Standard and express shipments include full route visibility, while economy options may have limited tracking updates. Paxlo aggregates all this data into one interface, so you never miss an update regardless of which service was selected.
Paxlo integrates directly with Link Supply Chain's tracking system, pulling live updates every few minutes. Instead of visiting their website or navigating Chinese language interfaces, you manage everything through Paxlo's app.
The integration handles both domestic China shipments and international parcels. When a package crosses borders, Paxlo tracks it through customs clearance and provides estimated international delivery windows.
Managing packages from Chinese sellers or suppliers requires dealing with tracking systems designed primarily for Chinese users. Paxlo bridges this gap by providing English-language tracking with features built specifically for e-commerce shoppers.
Without Paxlo, tracking Link Supply Chain shipments means copying tracking numbers, visiting their website, deciphering Chinese interfaces, and waiting for page loads. Even then, you might miss crucial updates about delays or delivery exceptions.
Paxlo eliminates these friction points. Push notifications alert you immediately when your package is out for delivery or requires attention. If there's a delay at customs or a logistics hub, you know about it before the delivery window closes.
Different situations require different tracking approaches. Here's how Paxlo handles the most frequent scenarios you'll encounter:
China's logistics sector handles incomprehensible volume. The country's e-commerce market generates roughly 25% of global online shopping despite being one country. Link Supply Chain participates in this massive infrastructure, moving packages between warehouses, across provinces, and internationally.
This scale means Link Supply Chain operates with military precision. Thousands of parcels flow through each hub daily. The tracking data Paxlo retrieves reflects this complexity, which is why real-time updates matter, the difference between a package that's on schedule and one stuck in a bottleneck.
Many users encountering Link Supply Chain are buying from Taobao, Alibaba, or other Chinese platforms. These sellers often use Link as their preferred carrier for reliability and cost. Paxlo recognizes this pattern and makes sure these international shipments get the same attention as domestic packages.
Tracking is reactive if you're just checking status once a day. Paxlo's approach is proactive. Enable notifications for your Link Supply Chain shipments and you'll receive alerts at key milestones: when the package ships, when it's in transit, when it's at your local delivery hub, and when it's out for delivery.
For international shipments, pay attention to customs clearance updates. Link Supply Chain handles the logistics, but customs clearance depends on accurate documentation. If Paxlo shows your package stuck in customs, contact the seller immediately to verify the parcel contents and value are correctly declared.
If you're ordering multiple items from Chinese sellers, add all tracking numbers to Paxlo. The app groups them by carrier, so you'll see all your Link Supply Chain shipments in one view. This helps you identify if one package is delayed while others are on track.
The historical data Paxlo stores is valuable for disputes. If a package shows as delivered but you didn't receive it, Paxlo's tracking history provides evidence of the last known location, useful when filing claims with Link Supply Chain or the seller.
Delivery times vary by service. Standard domestic delivery within China takes 5-10 business days depending on the distance from the hub to your location. Express service guarantees next-day delivery in major cities like Shanghai and Beijing, but 2-3 days in remote areas. International shipments via Link Supply Chain take 15-30 days depending on destination country and customs processing. Paxlo shows the estimated delivery date based on your package's current location and service type.
Packages often sit at logistics hubs without scanning for 24-48 hours during peak periods. Link Supply Chain processes huge volumes, so delays at sorting facilities are normal. International parcels commonly have multi-day gaps at customs checkpoints. Paxlo provides estimated delivery dates accounting for these gaps, so even without updates, you'll see your expected arrival window. If no updates appear for over 5 days on a domestic shipment or 10 days on an international one, contact the seller to verify the tracking number is correct.
Yes. Paxlo automatically detects tracking numbers from emails and SMS messages from Link Supply Chain and adds them to your account. You can also connect your email account to Paxlo so the app scans incoming messages for tracking numbers and imports them automatically. This means the moment you receive a shipping notification from a seller who used Link Supply Chain, Paxlo starts tracking your package without any manual entry.
When your package arrives in your country, government customs agencies inspect it to verify contents, value, and compliance with import regulations. During this time, Link Supply Chain holds the package at the international gateway and awaits clearance approval. Paxlo will show a 'customs clearance' or similar status during this phase. The process typically takes 1-5 days but can extend longer if customs has questions about the parcel contents. Once cleared, Link Supply Chain hands off the package to local delivery partners for final delivery.
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Link Supply Chain is a legitimate carrier used by major Chinese e-commerce platforms, so it's reliable for standard shipments. However, for high-value items over $200-300, verify the seller is offering insurance through Link Supply Chain. Many items sold on Taobao and Alibaba come with seller-provided insurance rather than carrier insurance. Paxlo's tracking gives you visibility into your package's journey, which is essential if you need to file a claim for loss or damage. Always take photos of your package upon arrival for insurance purposes.
Refund policies depend on your agreement with the seller, not Link Supply Chain directly. Most international orders have estimated delivery windows of 15-30 days, so modest delays don't typically trigger refunds. However, if a package takes significantly longer than the quoted time or never arrives, contact the seller with Paxlo's tracking history as evidence. Most platforms like Alibaba and Taobao allow refunds or replacements after 30-45 days without delivery. Use Paxlo's tracking screenshots and delivery status records to support your claim.
