Vietnam
Track Multrans Logistics shipments with real-time updates and instant notifications. Monitor your packages across Vietnam with Paxlo's reliable tracking system.
Multrans Logistics is one of Vietnam's established logistics providers, specializing in domestic and international freight services. Operating across major cities and provinces, the company has built a reputation for handling various cargo types, from standard parcels to specialized shipments. With a focus on reliability and timely delivery, Multrans serves both businesses and individual customers who need their packages to arrive on schedule.
The company operates an extensive network of distribution centers and pickup points throughout Vietnam. This infrastructure allows Multrans to offer competitive delivery timeframes, particularly for shipments moving between major urban centers like Hanoi, Ho Chi Minh City, and Da Nang. Their logistics operations emphasize cost-effectiveness without compromising service quality, making them a practical choice for domestic shipping needs.
Multrans operates on a delivery schedule that varies based on destination and service type. Standard deliveries within Ho Chi Minh City typically take 1 to 2 business days. Shipments between major cities like Hanoi and Ho Chi Minh City usually arrive within 3 to 5 business days. Regional deliveries to smaller cities and provincial areas may take 5 to 7 business days. Express options can reduce these timeframes by one to two days, though they come at a higher cost.
Keep in mind that weekends and Vietnamese holidays can affect delivery schedules. Multrans typically counts business days in their service commitments, so a 3-day delivery estimate means 3 working days, not calendar days. Understanding this distinction helps you plan accordingly and set accurate delivery expectations.
Paxlo integrates Multrans Logistics tracking data directly into a unified mobile app, eliminating the need to visit multiple carrier websites or call customer service for updates. When you receive a Multrans tracking number, simply enter it into Paxlo and watch your package's journey in real time.
When you ship with Multrans, your package goes through several tracking stages. Initially, it shows as 'Picked up' once Multrans collects it from the sender or merchant. The package then moves to a local sorting facility where it's scanned and organized by destination. During transit, you'll see status updates like 'In transit' or 'With courier'. Once the package reaches the destination city, it moves to a local delivery hub. Finally, a driver picks it up for the last-mile delivery, and you'll see 'Out for delivery'. The final status shows 'Delivered' with a timestamp once the package reaches your address.
Tracking data refreshes automatically in Paxlo, so you always see the latest information without manually checking the carrier's website. If your package hasn't updated in several hours after showing 'Out for delivery', there may be a delay, and Paxlo's notifications will alert you to any changes.
Getting started is straightforward. Download Paxlo on iOS or Android and open the app. Tap the option to add a new tracking number. Enter your Multrans tracking number, which you'll find on the shipping receipt or confirmation email from the merchant. Paxlo automatically recognizes Multrans and begins pulling tracking data. You can save your tracking number as a favorite for quick access, and enable notifications so you get alerts when your status changes.
If you're ordering multiple items from Vietnamese e-commerce sites like Shopee or Tiki, many of these merchants use Multrans as one of their fulfillment partners. Each order gets its own tracking number. Simply copy each tracking number and add it to Paxlo. You can organize them by date, merchant, or label them with notes like 'Birthday gift' or 'Work order' to keep everything organized.
Package delays happen occasionally, especially during peak shopping seasons or bad weather. If your Multrans shipment shows 'In transit' but hasn't moved in over 24 hours, check Paxlo's tracking details. Sometimes packages wait at sorting facilities longer than expected without a status update. Paxlo will notify you when movement resumes.
If the package has been stuck for several days, contact Multrans directly through their customer service line or your original merchant. Provide your tracking number and explain the situation. Multrans can investigate whether the package is actually delayed or if it's simply a tracking lag. In rare cases, you may need to file a claim for lost or significantly delayed packages. Keep your tracking number and any photos as evidence.
Multrans is a preferred logistics partner for many Vietnamese online retailers. When you buy from Shopee, Tiki, Lazada, or other platforms, Multrans often handles the delivery, especially for items originating from Ho Chi Minh City or Hanoi. These merchants automatically provide your tracking number after confirming your order.
The advantage of using Paxlo is that you can track all your online purchases in one place, regardless of which carrier each merchant uses. Some orders might ship via Multrans, others via GHN or another provider. Paxlo consolidates all this information, so you always know what's arriving and when.
Multrans pricing depends on several factors: package weight, destination distance, service type (standard vs. express), and whether you add special services like insurance or COD. Merchants typically negotiate bulk rates with Multrans, and these discounts often get passed along to customers in the form of lower shipping fees. Individual senders can expect to pay higher per-package rates than large merchants.
For international shipments, Multrans works with customs brokers and handles necessary documentation, but these services increase the overall cost. Tracking your international Multrans package through Paxlo provides visibility into when customs clearance occurs, which is helpful for planning when to expect your package.
Whether you're buying from local Vietnamese sellers or sending a gift to a friend in Hanoi, Multrans provides a dependable shipping option backed by real-time tracking through Paxlo.
Your Multrans tracking number appears on the shipping receipt provided at the time of dispatch. If you ordered online, check your confirmation email from the merchant, which usually includes the tracking number once the package ships. You can also log into your account on the e-commerce platform (Shopee, Tiki, Lazada, etc.) and find the tracking number in the order details. The tracking number is typically 12 to 16 characters long and starts with letters identifying Multrans. Once you have it, enter it into Paxlo to start monitoring your shipment.
Tracking updates depend on when Multrans scans your package at different points in their network. If your package was picked up but hasn't reached a scanning point yet, Paxlo won't show new information. This is normal, especially for packages picked up in the evening or at smaller locations. Updates typically come within 4 to 8 hours. If no updates appear for over 24 hours, the package might be delayed at a facility. Check if Paxlo has sent any delay notifications. You can also contact Multrans directly with your tracking number for manual status confirmation.
Paxlo displays the expected delivery window based on the current tracking stage and typical delivery times for that route. When your package shows 'Out for delivery', Paxlo provides a more precise delivery window, often within 1 to 4 hours. However, Multrans does not provide exact delivery times for individual packages, so Paxlo relies on general service level timeframes. Express services typically deliver faster than standard services. For the most accurate delivery time, check your original order confirmation from the merchant, which often states the promised delivery date.
If your Multrans package shows 'Returned to sender', it means the delivery was not completed and the package is going back to the merchant. Common reasons include an incorrect address, a refused delivery, or a delivery failure after multiple attempts. When this happens, Paxlo will notify you with a status change. Contact the original merchant immediately to understand why. If it was an incorrect address, the merchant can reship to the correct location. If the package was refused, you can request redelivery. Once returned to the merchant, they typically inspect the package and either initiate a refund or reshipping.
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Paxlo displays tracking information but does not directly facilitate contact with Multrans customer service. For issues, contact Multrans using their official customer service phone number or email, which you can find on the Multrans website. Have your tracking number ready when you reach out. Alternatively, contact the merchant who shipped your package, as they often have direct relationships with Multrans and can escalate issues faster. Many merchants on Shopee, Tiki, and Lazada also offer chat support where you can report delivery problems directly, and they coordinate with Multrans on your behalf.
Whether Multrans allows package hold requests depends on their specific policies and the merchant's shipping settings. Some merchants offer delivery instructions during checkout where you can request a specific address or request signature on delivery. Once tracking shows 'Out for delivery', contact Multrans directly to request a hold, though they may not always accommodate last-minute requests. The more reliable approach is to ensure your address details are correct at checkout and provide special delivery instructions to the merchant. Paxlo will alert you when the package is arriving, giving you time to coordinate with the driver or arrange alternative delivery with the merchant.
