Vietnam
Track Ninjavan packages in Vietnam with real-time updates and instant notifications. Monitor your delivery status directly in the Paxlo app.
Ninjavan is Vietnam's largest same-day and next-day delivery service, operating across all 63 provinces and cities. Founded to solve the last-mile delivery problem in Southeast Asia, the company has become a trusted name for e-commerce businesses and individual customers who need fast, reliable package delivery. With over a million deliveries monthly, Ninjavan handles everything from small parcels to bulk shipments, serving retailers like Shopee, Tiki, Lazada, and thousands of smaller merchants.
What sets Ninjavan apart is its focus on speed and transparency. The company invested heavily in warehouse infrastructure, a fleet of motorcycles and vehicles, and technology that tracks packages in real-time. Unlike traditional postal services that may take weeks, Ninjavan delivers within 24 hours in major cities and 2-3 days in remote areas. This speed has made it the go-to choice for Vietnamese e-commerce platforms and online shoppers who can't wait for delivery.
Vietnam's online shopping market grew exponentially over the past decade, jumping from a niche activity to a mainstream habit for millions of people. This growth created massive demand for logistics, but existing postal infrastructure couldn't keep pace. Ninjavan filled this gap by building a modern logistics network designed specifically for e-commerce.
The company operates pickup points in major cities, allowing customers to collect packages at their convenience. It also offers cash-on-delivery (COD) options, which remain hugely popular in Vietnam where many people prefer to pay only after seeing the product. For businesses, Ninjavan provides real-time API integration so merchants can automatically generate shipping labels and track inventory across multiple platforms.
Ninjavan also operates corporate accounts for bulk shippers, offering discounted rates and dedicated customer support. Many Vietnamese factories and wholesale businesses use Ninjavan for domestic distribution before products reach retailers.
While Ninjavan provides tracking through its own website and app, Paxlo centralizes all your shipments from every carrier in one place. If you order from multiple sellers on Shopee, Lazada, and independent shops, you'll receive packages from Ninjavan, GHN, Viettel Post, and others. Instead of switching between five different apps and websites, Paxlo consolidates everything into a single, clean interface.
When you add a Ninjavan tracking number to Paxlo, the app automatically fetches the latest status: picked up, in transit, out for delivery, or delivered. You receive push notifications for each milestone, so you'll know the moment your package arrives without checking the app constantly. This is especially valuable for people expecting multiple deliveries or those who prefer centralized notifications.
Ninjavan's delivery speed depends on the service tier and destination. Same-day delivery works only in central Ho Chi Minh City and central Hanoi, typically delivered between 6 PM and midnight on the order day. Next-day delivery covers the greater metropolitan areas and usually arrives by 6 PM the following day. Economy delivery takes longer but costs less, suitable for non-urgent items.
Delivery times can be affected by weather, traffic, and the density of orders during peak seasons like Tet holidays or major sales events like 11.11 and 12.12. During these periods, even next-day delivery might slip to two days. Paxlo's real-time tracking helps you understand these delays as they happen, rather than waiting for a delayed notification.
Tracking your Ninjavan delivery with Paxlo solves several common frustrations. First, it eliminates the need to remember carrier names or look up tracking numbers in old emails. Just paste the number into Paxlo, and it automatically identifies Ninjavan and shows the status. Second, notifications keep you informed without overwhelming your phone. You'll know when to be home to receive the package, not spend the whole day wondering if it's coming.
Third, if a package goes missing or arrives damaged, you have clear tracking records to show customer support. Paxlo displays the entire journey from pickup to delivery, making dispute resolution faster. Fourth, for people who shop across multiple Vietnamese e-commerce platforms, Paxlo removes the friction of checking Shopee's tracking, then Lazada's, then Tiki's. Everything appears in one place with consistent, up-to-date information.
Finally, Paxlo works offline and requires no account creation. You don't need to sign up to Ninjavan's service, set passwords, or deal with password resets. Enter the tracking number, and you're done. The app keeps your tracking history locally, so even without an internet connection, you can review past deliveries.
Ninjavan has fundamentally changed how Vietnamese people shop online. Before reliable same-day delivery, buying something meant waiting days or even weeks, creating uncertainty and discouraging purchases. Now, you can order from Shopee in the morning and receive the item that evening. This speed and reliability boosted consumer confidence in online shopping across all age groups.
For sellers, Ninjavan provides the logistics backbone that lets them compete with large retailers. A small shop on Shopee can offer the same delivery speed as big stores, leveling the playing field. The company also handles returns efficiently, making customers more willing to buy from unfamiliar sellers knowing they can easily send items back.
Adding a Ninjavan tracking number to Paxlo takes seconds. Open the app, tap the plus icon, paste your tracking code, and Paxlo identifies the carrier and begins tracking. The app queries Ninjavan's database every few hours or when you manually refresh, ensuring you always see current information.
If you frequently order from Vietnamese sellers, consider enabling notifications. Paxlo will alert you to key moments in delivery, reducing anxiety about whether your package is actually coming. The notifications are minimal and respectful, avoiding the spam-like experience many logistics apps create.
Open the Paxlo app and tap the plus icon or 'Add Package' button. Copy your Ninjavan tracking number from your Shopee, Lazada, or Tiki order confirmation email and paste it into the search field. Paxlo will automatically recognize it as a Ninjavan shipment and display the current status. You can see each milestone from pickup through delivery, and enable notifications to get alerts when your package progresses to the next stage.
This happens in a few situations. First, check that you've copied the full tracking number correctly, including any letters or dashes. Ninjavan tracking numbers are usually 8-10 characters. Second, Ninjavan's system may take 30 minutes to one hour to activate a new tracking number after the seller submits the shipment. If you're trying to track immediately after purchase, wait a bit and try again. Third, ensure you're using the correct tracking code, not the order number. These are different on most e-commerce platforms. If the number still doesn't work after an hour, contact the seller to confirm the correct tracking code was issued.
Ninjavan uses several statuses in its tracking system. 'Picked up' means the seller has handed the package to a Ninjavan driver or partner location. 'In transit' indicates the package is moving through the logistics network, either in a warehouse or on a vehicle. 'Out for delivery' is the most important status for you, meaning the driver is in your area and will deliver your package today or tomorrow, depending on the service. 'Delivered' confirms the package was handed to you or left at your address. Some orders show 'Waiting for pickup' if you chose to collect at a Ninjavan pickup point instead of home delivery. If you see 'Return to sender' or 'Cannot deliver,' your package encountered an issue, and you should contact the seller or Ninjavan immediately.
This depends on your service tier and destination. Same-day delivery, if selected, should complete within a few hours. Next-day delivery typically arrives by 6 PM the following day. Economy delivery takes 3-7 days depending on how far your address is from Ninjavan's nearest distribution hub. If your package has been stuck in 'In Transit' for more than two days on a next-day service, or five days on economy, something unusual has happened. Check Paxlo regularly for status updates, as the app will notify you when the status changes. If progress stops for more than a week, contact Ninjavan customer support through their website or your original seller.
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Once Ninjavan has picked up your package, changing the address is very difficult. Ninjavan's system assigns the package to a specific route and driver based on the original address, usually within hours of pickup. If you need to change the address, you must contact Ninjavan customer support immediately through their app or website and provide your tracking number. They may be able to stop the shipment if it hasn't left the local distribution center, but if the driver is already on route, redirection is typically not possible. It's better to refuse delivery and arrange a new shipment with the correct address. To avoid this problem, always double-check your delivery address before confirming your purchase on e-commerce platforms.
First, check if the driver left the package at your front door, with neighbors, or in a common area. In Vietnam, drivers often leave packages in secure spots if you don't answer the door. If it's truly missing, check Paxlo for the exact delivery time and details. Some packages show as delivered but are actually at a Ninjavan pickup point if you weren't home. Look for a notification or delivery note indicating where your package is. If you still can't find it, contact the seller immediately with your tracking number and Paxlo screenshots showing the delivery confirmation. They can work with Ninjavan to investigate. Most cases resolve within 24-48 hours as Ninjavan reviews driver photos and GPS data. Don't wait more than one day to report it, as Ninjavan investigations work faster with fresh information.
