Singapore
Track ONE shipments instantly with Paxlo. Real-time updates for Ocean Network Express containers and deliveries across Asia-Pacific.
Ocean Network Express, commonly known as ONE, is one of Asia's largest container shipping lines. Headquartered in Singapore, the company operates a massive fleet serving major ports across the Asia-Pacific region and beyond. With a focus on reliability and competitive pricing, ONE has become a trusted partner for importers, exporters, and logistics providers who need dependable ocean freight solutions.
ONE was formed in 2017 through the merger of three Japanese shipping companies: Nippon Yusen Kaisha (NYK), Mitsui O.S.K. Lines (MOL), and Kawasaki Kisen Kaisha (K Line). This alliance brought together decades of maritime expertise and created a powerhouse in the container shipping industry. Today, ONE operates one of the world's largest fleets and connects hundreds of ports globally.
Singapore serves as ONE's regional hub for Southeast Asia. The city-state's strategic location at the crossroads of major shipping lanes makes it ideal for container operations. ONE maintains significant presence at the Port of Singapore, one of the world's busiest ports, handling thousands of containers daily. For businesses in Singapore, Malaysia, Thailand, Indonesia, and surrounding nations, ONE provides critical connectivity to global markets.
The company operates regular services connecting Singapore to Australia, New Zealand, India, Japan, China, Europe, and the Americas. This network means whether you're shipping electronics from Singapore to Europe or importing machinery from South Korea, ONE likely handles your container at some point in the journey.
Container shipping involves multiple handoffs, port operations, customs clearance, and last-mile delivery. A single shipment might move through five different facilities before reaching its final destination. Without proper tracking, you're essentially sending cargo into a black hole. Knowing where your container is at any moment isn't just convenient, it's essential for supply chain planning, customer communication, and cost management.
ONE provides tracking through their official systems, but the data comes slowly and in fragmented ways. Bill of lading numbers, container numbers, and vessel schedules exist in different places. Port updates appear hours after they happen. This is where Paxlo changes everything.
Paxlo connects directly to ONE's tracking systems and consolidates all your shipment data into one mobile app. Enter your container number, bill of lading number, or booking reference once, and Paxlo pulls real-time status updates automatically. You don't need to visit different websites, call ONE customer service, or hunt through email confirmations.
The app displays vessel information, current location, estimated arrival times at each port, and status changes the moment they happen. When your container passes through Singapore, arrives in Port Klang, clears customs, or loads onto a truck for final delivery, you'll know immediately. Paxlo also lets you track multiple ONE shipments simultaneously, perfect for businesses managing dozens of containers monthly.
ONE operates numerous scheduled services with varying transit times. The Asia-Europe service takes roughly 30 days, while Asia-Americas services typically take 20-25 days depending on the specific route. Shorter regional services connecting Singapore to other Southeast Asian ports might take just 2-7 days. Paxlo tracks all of these transparently, showing you exactly where your container sits at each stage.
Regional routes often require port coordination at places like Port Klang (Malaysia), Laem Chabang (Thailand), or Jakarta (Indonesia). Paxlo updates you at every stop, so you can plan pickup and delivery windows accurately. For longer international routes, Paxlo shows you which vessel your container is on, allowing you to monitor maritime schedules and plan for customs documentation in advance.
A distributor in Kuala Lumpur importing electronics from Taiwan uses Paxlo to track when containers arrive at Port Klang. When delays occur due to congestion or vessel schedule changes, Paxlo notifies them immediately, letting them adjust warehouse staffing and notify customers about delivery timing. Without this visibility, delays cascade silently until cargo shows up unexpectedly.
An exporter in Bangkok shipping machinery to Germany needs to coordinate with their freight forwarder and customs broker. Paxlo shows the exact moment the container clears Singapore customs and loads onto the Germany-bound vessel. This lets everyone prepare documentation and arrange for German port coordination in advance. No more guessing about departure dates.
A manufacturing company managing five simultaneous ONE shipments across different routes would normally need to check each one separately. Paxlo's dashboard shows all five at once, flagging any that are behind schedule or approaching their delivery window. This consolidated view saves hours every week and prevents costly miscommunications.
To get the best tracking experience, use your container number (which starts with letters like OOCL or YOUR) whenever possible. This is the most reliable identifier. If you don't have the container number yet, your bill of lading number works too. Make sure you enter these details accurately, as a single digit wrong will prevent Paxlo from finding your shipment.
Enable push notifications so Paxlo can alert you to status changes. This way you don't have to remember to check the app daily. Most users find that 2-3 notifications per shipment (departure, arrival at Singapore, arrival at final port) give them the visibility they need without overwhelming their phone.
If you're tracking an LCL (consolidated) shipment, Paxlo shows you the container your cargo is grouped into, and also tracks the consolidation facility timeline. This helps you understand why LCL shipments sometimes take slightly longer than FCL, as the carrier waits to fill the container before departing.
If you encounter an issue with your ONE shipment, Paxlo makes it easier to get help. The app shows you the exact booking reference, container number, vessel information, and current status, which is exactly what ONE's customer service team needs to investigate. Rather than searching through emails for this information, you can quickly share the screenshot or reference number from Paxlo.
For serious delays or exceptions, ONE operates a dedicated customer service line in Singapore and regional offices throughout Southeast Asia. Having precise tracking data from Paxlo means you can contact them with specific, current information rather than vague concerns.
Download Paxlo on iOS or Android, then tap 'Add Shipment' and enter your container number, bill of lading number, or booking reference from ONE. Paxlo connects to ONE's systems and pulls all tracking data automatically. You'll see your container's current location, the vessel it's on, and estimated arrival times within seconds. Updates refresh continuously throughout your shipment's journey.
Full Container Load (FCL) means you've booked an entire container, so it goes directly from pickup to port to vessel with minimal stops. Paxlo shows a straightforward journey. Less than Container Load (LCL) means your cargo shares a container with other shipments. Paxlo tracks both the consolidation facility (where your cargo waits to be grouped with others) and the container's journey once it's consolidated. LCL shipments typically show more stops and slightly longer transit times because consolidation adds a day or two.
Containers sit at ports for legitimate reasons, especially in busy hubs like Singapore. They're waiting to load onto the next vessel, pending customs clearance, or clearing administrative holds. Paxlo shows the status code that explains why it's there. If the container says 'At Port' for more than a day or two beyond the expected loading window, that might indicate a delay. Paxlo's notifications alert you to significant delays automatically, but you can also check the 'Estimated Departure' time shown in the app. If that time has passed without an update, contact ONE's customer service with your tracking details from Paxlo.
Yes. ONE operates global services to Europe, North America, South America, and the Middle East. Paxlo tracks all ONE routes regardless of destination. Whether your container is heading to Rotterdam, Long Beach, or Dubai, you'll see the same real-time updates. For longer international routes, Paxlo shows you the vessel name and schedule, so you can monitor which vessel carries your cargo and when it's due to depart each port.
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Paxlo pulls updates multiple times throughout the day from ONE's systems. Most status changes (vessel departures, port arrivals, customs clearance) appear in the app within 1-2 hours of occurring. For high-priority or express shipments, you might see updates even more frequently. The app shows a timestamp for the last update, so you know how fresh the data is. If you're expecting a major milestone and haven't seen an update in several hours, you can manually refresh the app to trigger an immediate sync with ONE's systems.
ONE's responsibility typically ends when the container is discharged at the destination port. At that point, Paxlo's integration with ONE covers arrival, but final-mile delivery depends on your local freight forwarder or delivery partner. Many Paxlo users add their final-mile carrier to the app as a separate shipment once the ONE leg completes. This gives you continuous tracking from origin to final delivery. Paxlo supports hundreds of last-mile carriers, so you can track the entire journey in one app rather than juggling multiple tracking numbers and websites.
