Indonesia
Track Paxel shipments instantly with Paxlo. Real-time updates, delivery status, and estimated arrival times in one app.
Paxel is one of Southeast Asia's fastest-growing logistics networks, specializing in same-day and next-day delivery services across Indonesia and surrounding regions. Founded to solve last-mile delivery challenges in emerging markets, Paxel operates thousands of pickup points and delivery hubs, making it accessible to businesses and consumers in both urban and semi-rural areas. The carrier has built its reputation on speed, affordability, and reliability, serving e-commerce platforms, small businesses, and individual shippers.
Paxel fills a critical gap in Southeast Asian logistics by offering flexible pickup and drop-off options without requiring users to navigate complex shipping procedures. Unlike traditional carriers that demand business accounts or minimum shipment volumes, Paxel welcomes individual senders. This approach has made it a preferred choice for resellers, online shoppers, and small enterprises across Indonesia. The company operates a network-based model where local partners handle distribution, enabling rapid expansion and hyperlocal service quality.
Paxel offers multiple service tiers tailored to different delivery needs and budgets. Same-day delivery is available in major metropolitan areas, while next-day service covers most urban zones. For remote locations, Paxel provides standard delivery with competitive rates. The carrier also offers specialized services including bulky item delivery, parcel insurance options, and scheduled delivery windows for business customers.
Paxlo connects directly to Paxel's tracking system, pulling live shipment data and delivering updates straight to your phone. Instead of logging into multiple apps or visiting Paxel's website each time, you add your Paxel tracking number to Paxlo and monitor everything in one place. The integration is instant. You'll see pickup confirmation, in-transit status, warehouse scans, and delivery completion notifications as they happen.
The app eliminates notification lag. Traditional SMS and email updates often arrive minutes or hours after an event occurs. Paxlo refreshes tracking data every few minutes, so you always know exactly where your package is. For businesses managing multiple shipments, Paxlo's unified dashboard means you don't have to switch between different carrier apps or websites.
Whether you're an online seller tracking inventory, a reseller managing customer orders, or someone expecting a personal delivery, Paxlo removes friction from the Paxel experience. The app works offline for previously loaded tracking numbers, displays carrier contact information when you need it, and organizes your shipment history by date and status.
Paxel operates with published service level agreements, meaning deliveries are scheduled and predictable. Same-day shipments typically arrive within 24 hours of pickup in covered zones. Next-day services consistently meet their windows, with most packages arriving by 6 PM on the promised date. The carrier publishes its on-time performance metrics publicly, showing confidence in its operations.
When delays do occur, Paxlo's tracking system flags them immediately, so you're not left wondering. You'll see the reason for the delay in the tracking event log, whether it's weather, high volume, or an address issue. This transparency helps you manage customer expectations and decide whether to reach out to Paxel support.
Paxel's strength lies in its extensive pickup network. Beyond traditional drop-off counters, the carrier maintains partnerships with convenience stores, mini marts, and local shops across Indonesia. You can drop off a parcel at your nearest partner location during their operating hours, often extending into evenings and weekends. For frequent shippers, Paxel offers home pickup arrangements where a courier collects packages from your address on a scheduled day each week.
This flexibility appeals especially to small business owners and marketplace sellers who need cost-effective logistics without the overhead of managing a shipping desk. Paxlo helps you stay informed about your shipment from the moment it's handed off at a pickup point through delivery.
Paxel competes on price without cutting corners on service. Shipping costs scale based on weight, destination zone, and service tier, but there are no surprise fees at checkout. A 2 kg parcel to a neighboring province costs significantly less than major international carriers, yet Paxel still guarantees on-time delivery. Volume discounts are available for businesses that ship 50 or more parcels per month.
For marketplace sellers, this affordability is crucial to maintaining margin and competitiveness. Paxlo tracking adds no cost to your Paxel shipments, simply improving your visibility and customer communication.
Paxel provides support through multiple channels: phone, email, live chat on their website, and in-app messaging. Response times during business hours are typically fast. For delivery issues like failed attempts or address corrections, Paxel allows you to contact the driver or local hub directly via their app. Paxlo displays Paxel's contact information and links to their support portal, so you can escalate issues without leaving the app.
Claims for lost or damaged parcels are processed through Paxel's online system. If you purchased insurance, the claim process is straightforward. Without insurance, Paxel covers a baseline amount per kilogram, though higher-value items should always be insured.
Paxlo is built specifically to enhance carrier tracking experiences. For Paxel users, this means faster notifications, better visibility, and a cleaner interface than toggling between multiple apps. The Paxlo team continuously updates integrations to match Paxel's network changes, ensuring your tracking data is always current and accurate.
Whether you're sending a small personal package or managing dozens of daily shipments for your business, Paxel and Paxlo together create a shipping experience that's transparent, affordable, and reliable. Download Paxlo today to start tracking your Paxel shipments with confidence.
Open Paxlo, tap the plus icon or 'Add Tracking' button, and paste your Paxel tracking number (found on your shipping label or confirmation email). Paxlo will automatically detect Paxel as the carrier and pull live tracking data from their network. You'll see the shipment status, estimated delivery date, and all scans within seconds. If you're tracking a shipment you received, you can also search by sender name or partial address.
Paxlo will flag the delay automatically in your tracking event log, often with an explanation from Paxel about the cause (weather, high volume, address correction needed, etc.). You'll receive a push notification alerting you to the status change. At that point, you can contact Paxel support directly through Paxlo to ask about an updated delivery window. Paxel typically provides a courtesy credit or discount for significant delays beyond their guaranteed service window.
Yes. After adding a Paxel tracking number, enable notifications in Paxlo's settings. You'll get push alerts for every key event: package picked up, in transit, out for delivery, and delivered. You can customize notification preferences per shipment or globally, choosing which event types trigger alerts. Most users appreciate getting notified when a package is out for delivery so they can be home and ready to receive it.
Paxlo pulls data directly from Paxel's tracking system, so your shipment will appear once Paxel logs it into their network. This usually happens within 30 minutes to 2 hours after you drop off your package or Paxel picks it up from your location. If you just handed off your parcel, give Paxel a little time before worrying. Once it's in the system, Paxlo will show it immediately and continue updating in real time.
Absolutely. Paxlo is ideal for business users managing multiple Paxel shipments. You can add tracking numbers individually or batch-import them if you paste several at once. The app organizes shipments by status and date, letting you quickly spot delivered orders, in-transit packages, and any stuck shipments needing attention. Many online sellers use Paxlo to monitor their fulfillment pipeline across different carriers in one place.
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First, check with household members or neighbors, as the driver may have left it with someone nearby or in a safe spot. If you still can't find it, check the tracking details in Paxlo for any notes about delivery location (porch, mailroom, etc.). Then contact Paxel's customer service using the support link available in Paxlo. They can check their driver's GPS and delivery photo to confirm where the package was left. If the package is truly missing and Paxel's investigation confirms it wasn't delivered, they'll file a claim with your shipper.
