Philippines
Track Philippine Post (PHLPost) packages with real-time updates and delivery notifications. Monitor domestic and international mail across the Philippines effor…
Philippine Post, commonly known as PHLPost, serves as the country's official postal service provider and has been connecting Filipinos since 1767. Operating under the Department of Transportation, PHLPost manages an extensive network of over 2,400 post offices spanning urban centers in Metro Manila to remote barangays in Mindanao and the Visayas. The agency handles millions of letters, parcels, and packages annually, making it the primary postal infrastructure for both domestic correspondence and international mail entering or leaving the Philippines.
Despite facing competition from private courier companies, PHLPost remains essential for government documents, philatelic services, money orders, and affordable shipping options. The organization has modernized significantly in recent years, introducing automated sorting facilities in major hubs and upgrading its tracking capabilities to meet customer expectations in the digital age.
PHLPost offers multiple service tiers designed to accommodate different shipping needs and budgets. Understanding these options helps you know what to expect when tracking your package through Paxlo.
The delivery network operates six days a week in most areas, with rural routes sometimes following adjusted schedules. Major cities typically see daily deliveries, while remote islands may receive postal service two to three times weekly depending on transportation availability.
PHLPost's official tracking system works, but it often requires manual checking and doesn't always provide granular status updates. Paxlo transforms this experience by continuously monitoring your Philippine Post tracking numbers and pushing instant notifications to your phone whenever your package status changes. You simply add your tracking number once, and Paxlo handles the rest.
The app consolidates all your packages into a single dashboard, whether they're coming through Philippine Post, private couriers, or international carriers. This unified approach means you're not juggling multiple tracking websites or wondering which carrier is handling your Shopee or Lazada order. Paxlo automatically detects the carrier and provides consistent tracking information regardless of the shipping provider.
For packages originating internationally, Paxlo tracks the entire journey from the origin country through customs clearance at NAIA or other Philippine ports of entry, then through domestic PHLPost routing to your doorstep. This end-to-end visibility eliminates the common frustration of losing track when packages transfer between international carriers and Philippine Post.
Many users experience gaps in tracking updates when using PHLPost, particularly during the customs clearance phase or when packages move between regional sorting facilities. A tracking number might show no updates for several days, then suddenly jump to out for delivery status. These gaps don't necessarily indicate problems but reflect the updating intervals of the postal system's scanning infrastructure.
Paxlo helps address this uncertainty by maintaining your tracking history and comparing your package progress against typical delivery patterns. If an unusual delay occurs, you'll have the tracking timeline readily available when contacting PHLPost customer service. The app also eliminates the need to remember tracking numbers since everything stays saved in your account.
International packages sometimes require customs documentation or payment of duties and taxes before PHLPost can complete delivery. The Bureau of Customs sends notification slips, but these occasionally get delayed or lost. By monitoring your tracking status through Paxlo, you'll spot when a package enters customs processing and can proactively check your local post office or the Bureau of Customs online portal rather than waiting weeks for a physical notice.
Download Paxlo from the App Store or Google Play Store and create your free account. The setup takes less than a minute. Once installed, tap the add package button and enter your PHLPost tracking number, which typically consists of 13 characters starting with two letters, followed by nine digits, and ending with two letters (like RR123456789PH for registered items or EE123456789PH for EMS shipments).
You can add packages even before they enter the Philippine postal system. If you're expecting an international shipment that will eventually transfer to PHLPost for final delivery, Paxlo tracks it from origin through the handoff process. The app recognizes when carrier transitions occur and maintains continuous tracking visibility.
The interface shows your package's current status, last known location, and estimated delivery date when available. Tap any package for detailed tracking history with timestamps for each scanning event. You can rename packages with custom labels like "birthday gift from ate" or "Lazada order" to easily identify multiple simultaneous shipments.
Notification preferences are fully customizable. Choose which events trigger alerts, from every scan to only delivery confirmation. This flexibility ensures you stay informed without notification overload, especially useful if you regularly receive multiple packages weekly.
Tracking updates depend on packages being scanned at each facility. Delays in scanning are common, especially in smaller provincial post offices with limited automation. Your package may still be moving through the system even without recent updates. If more than seven business days pass without changes, contact your local PHLPost office with your tracking number. Paxlo will automatically refresh and display new information as soon as PHLPost updates their system.
Domestic delivery times vary significantly by service type and destination. Metro Manila to Metro Manila typically takes three to five business days for registered mail. Provincial deliveries range from five to ten business days, while remote island destinations may require two to three weeks. EMS service cuts these timeframes roughly in half. Track your specific package in Paxlo to see actual progress rather than relying on general estimates.
Yes, absolutely. International packages receive tracking numbers from the origin country that continue working after transfer to Philippine Post. Enter the original tracking number in Paxlo, and you'll see updates from the sending carrier, customs clearance status, and final delivery by PHLPost. The tracking number format remains the same throughout the journey, making continuous monitoring straightforward.
This status indicates the Bureau of Customs is processing your package, either for routine inspection or because duties and taxes need payment. Check your mail for a customs notification slip with payment instructions. You can also visit the Bureau of Customs online assessment system with your tracking number to see if charges apply. Once cleared and paid, PHLPost resumes delivery, and Paxlo will show the updated movement.
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First, check with household members or building security, as packages are sometimes received by others. Contact your local post office immediately with your tracking number to verify the delivery details and signature. PHLPost maintains delivery records that show who signed for the package. If misdelivered, the post office can investigate and locate the item. Document everything through Paxlo's tracking history when filing claims or inquiries.
