Japan
Track Sagawa (佐川急便) packages across Japan with real-time updates and delivery notifications. Monitor your domestic and international shipments in one app.
Sagawa Express, known in Japan as 佐川急便 (Sagawa Kyubin), stands as one of the three dominant delivery networks in Japan alongside Yamato Transport and Japan Post. Founded in 1957, this logistics giant handles millions of packages daily across the Japanese archipelago, from bustling Tokyo streets to remote mountain villages in Hokkaido. The company built its reputation on precision timing and exceptional customer service, core values that resonate deeply with Japanese business culture.
The carrier operates over 400 service centers nationwide and employs roughly 50,000 people. Their fleet includes everything from compact delivery vans navigating narrow urban alleys to refrigerated trucks maintaining cold chain integrity for perishable goods. Sagawa has become particularly dominant in business-to-business logistics, handling a substantial portion of Japan's e-commerce fulfillment for major retailers and countless small businesses.
Sagawa Express offers a comprehensive range of shipping solutions tailored to both domestic and international needs. Their domestic services include same-day delivery in metropolitan areas, standard delivery typically completed within 1 to 2 days, and specialized handling for fragile items, oversized cargo, and temperature-sensitive goods. The company has invested heavily in logistics technology, implementing automated sorting facilities that process packages with remarkable speed and accuracy.
International shipping through Sagawa connects Japanese businesses to over 200 countries. They partner with global carriers to ensure smooth customs clearance and final-mile delivery abroad. Return customers particularly value their English-language support, which remains relatively rare among Japanese logistics providers.
Paxlo transforms how you monitor Sagawa deliveries by aggregating tracking data into a single, intuitive interface. Instead of bookmarking the Sagawa website or juggling multiple carrier apps, Paxlo consolidates all your shipments regardless of which company is handling them. This becomes invaluable when you're expecting packages from multiple sources, some shipping via Sagawa, others through Yamato or international carriers like DHL and FedEx.
The connection works seamlessly. When you receive a Sagawa tracking number (typically a 12-digit numerical code or a barcode number starting with specific prefixes), simply enter it into Paxlo. The app immediately queries Sagawa's tracking system and retrieves the current status. From that moment forward, Paxlo monitors your package automatically, pushing notifications to your phone as it moves through the delivery network.
Paxlo eliminates the frustration of checking multiple websites throughout the day.The app does the monitoring work for you, only alerting you when something actually changes. This matters especially during peak shopping seasons like Golden Week or year-end gift exchanges when delivery volumes spike and timing becomes less predictable.
Sagawa tracking numbers follow specific formats that help identify the service type. Most domestic shipments use a 12-digit numerical code, while international inbound packages may carry alphanumeric codes from the originating carrier that Sagawa accepts for tracking once the shipment enters Japan. The tracking number appears on your shipping receipt, in order confirmation emails from retailers, or in shipping notifications if you're the recipient.
Status updates in the Sagawa system move through predictable stages. After the sender drops off or schedules a pickup, the first scan occurs at the originating depot. The package then travels to a regional sorting hub, where it's scanned again and routed toward the destination area. A final scan happens at the local delivery center before the driver loads it onto their truck. Throughout this journey, Sagawa updates their tracking database, and Paxlo captures these changes in real time.
Common status messages include 'Shipment received at origin,' 'In transit to delivery center,' 'Out for delivery,' and 'Delivered.' If delivery fails because no one is home, the status changes to 'Delivery attempted' with details about where a notice card was left. Sagawa drivers typically leave these cards in mailboxes, allowing recipients to request redelivery online or by phone. Paxlo displays all these updates with clear timestamps and location information when available.
Japan's delivery culture operates on punctuality and precision, but tracking multiple shipments across different carriers creates unnecessary complexity. Paxlo solves this by becoming your single source of truth for all deliveries. The app supports over 600 carriers worldwide, meaning your Sagawa packages sit alongside your Amazon Japan orders shipped via Yamato, international parcels coming through customs with Japan Post, and express documents sent via courier services.
The practical benefits extend beyond convenience. When you're coordinating home deliveries around a work schedule, knowing exactly when packages will arrive helps you plan redelivery requests or arrange to have someone receive items. Paxlo's notification system ensures you never miss a delivery attempt, reducing the back-and-forth that occurs when drivers leave notice cards and you need to reschedule.
The app requires no account creation with individual carriers and no memorization of different tracking portals.You simply add tracking numbers as you receive them, and Paxlo handles the rest. This streamlined approach saves time and reduces the cognitive load of managing deliveries, especially valuable for frequent online shoppers or anyone running a small business that sends and receives packages regularly.
Even with Sagawa's reliable service, delivery complications sometimes arise. Addresses in Japan can be confusing, particularly in older neighborhoods where buildings lack clear numbering systems. Tracking becomes essential when packages seem delayed or when you need to verify whether a driver attempted delivery while you were away. Paxlo's detailed status history lets you see exactly what happened and when.
Weather events occasionally disrupt delivery schedules. Typhoons, heavy snowfall in northern regions, or earthquakes can temporarily halt operations in affected areas. Sagawa updates tracking systems to reflect these delays, and Paxlo surfaces this information immediately. Rather than wondering why your package hasn't moved, you'll see status updates explaining the delay and providing revised delivery estimates once operations resume.
For international shipments entering Japan, customs clearance adds another layer of complexity. Packages may sit at customs facilities for inspection, particularly if they contain items requiring additional documentation or duty payments. Tracking shows when shipments reach customs and when they're released to Sagawa for final delivery. This visibility helps you anticipate delays and take action if customs officials require additional information from you or the sender.
Open the Paxlo app and tap the add button. Enter your Sagawa tracking number, which is typically a 12-digit code found on your receipt or in the shipping confirmation email. Paxlo automatically detects that it's a Sagawa shipment and begins monitoring it. You'll receive push notifications as the package moves through the delivery network, and you can view detailed status updates anytime by opening the app.
Tracking information typically appears within a few hours after the sender drops off the package or schedules pickup. If you entered the number immediately after placing an order, the sender may not have shipped it yet. Check that you've entered the correct number without spaces or extra characters. For brand new shipments, wait 6 to 12 hours and refresh the tracking in Paxlo. If no information appears after 24 hours, contact the sender to verify they shipped the item and provided the correct tracking number.
This status indicates the driver came to your address but couldn't complete delivery, usually because no one was home to receive the package. Sagawa drivers leave a notice card (不在連絡票) in your mailbox with instructions for redelivery. You can request redelivery through the Sagawa website, by phone, or sometimes by scanning a QR code on the notice card. Choose a specific date and two-hour time window that works for your schedule. Paxlo will continue tracking the package and notify you when redelivery is scheduled and completed.
Standard Sagawa domestic delivery typically takes 1 to 2 days between major cities. Shipments to remote islands or mountainous regions may take 2 to 3 days. Express same-day services are available in metropolitan areas for urgent shipments. The exact timeframe depends on origin and destination locations, the service level the sender selected, and when the package was dropped off. Paxlo displays estimated delivery dates based on current tracking status and typical Sagawa transit times for your specific route.
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Address changes for packages already shipped are difficult but sometimes possible. Contact Sagawa customer service as soon as possible with your tracking number and explain the situation. If the package hasn't left the origin facility, they may accommodate the change. Once it's in transit or at the local delivery center, options become limited. Your best alternative is usually letting the first delivery attempt fail, then requesting redelivery to a different address when you receive the notice card, though Sagawa typically only allows redelivery to addresses within the same general area.
Yes, Paxlo tracks international shipments once they enter Japan and transfer to Sagawa for final delivery. You may need to enter the original international tracking number from the sender's country, or Sagawa may assign a new domestic tracking number after customs clearance. If you have both numbers, enter them as separate items in Paxlo. The app will show the complete journey, including customs processing and domestic delivery status. This visibility is especially helpful for understanding delays at customs or coordinating delivery timing for valuable international purchases.
First, check common delivery locations around your property including inside gates, with building management, or with family members who may have accepted it. Verify the delivery address in Paxlo matches your actual address. If you still can't locate the package, contact Sagawa customer service immediately with your tracking number. They can provide details about where the driver left the package and may have a delivery photo or signature. File a claim if the package was genuinely misdelivered or stolen. Act quickly, as investigation success rates decline with time.
