Peru
Track Serpost packages across Peru with real-time updates. Get instant notifications on deliveries from Peru's national postal service through Paxlo.
Serpost, officially known as Servicios Postales del Perú S.A., stands as Peru's state-owned postal operator and the country's oldest logistics institution. Established in 1821 following Peru's independence, this government-backed carrier has evolved from traditional mail delivery into a comprehensive logistics provider serving millions across the nation's diverse geography. From the coastal cities of Lima and Trujillo to remote Andean villages and Amazonian settlements, Serpost maintains the postal infrastructure that connects Peru's 33 million residents.
Operating under the Ministry of Transport and Communications, Serpost handles domestic mail, international parcels, government correspondence, and e-commerce shipments. The carrier manages over 400 service points nationwide, including post offices, authorized agents, and self-service kiosks. For online shoppers receiving packages from international marketplaces or domestic retailers, Serpost processes customs clearance and last-mile delivery throughout Peru's challenging terrain.
Serpost provides multiple shipping tiers designed for different sender needs and budget constraints. Understanding these service categories helps you anticipate delivery timeframes when tracking your package:
The carrier also operates specialized logistics for government agencies, handling official documents, electoral materials, and social program distributions. This dual role as both commercial carrier and state logistics provider makes Serpost uniquely positioned in Peru's shipping landscape.
Serpost provides tracking numbers for most services, but their official website and customer service channels can be slow to update or difficult to navigate. Paxlo eliminates these frustrations by connecting directly to Serpost's tracking database and presenting shipment information in a clean, intuitive interface. Instead of manually checking multiple carrier websites, Paxlo consolidates all your packages into one dashboard.
When you receive a Serpost tracking number, simply enter it into Paxlo. The app automatically identifies the carrier, retrieves the current status, and begins monitoring your package.You receive push notifications the moment your shipment status changes, whether it clears customs in Lima, arrives at your local distribution center, or is out for delivery.
Peru's logistics infrastructure faces unique challenges. Geographic barriers, varying service quality between urban and rural areas, and limited digital infrastructure in some regions can make package tracking unpredictable. Paxlo addresses these pain points:
The app works identically whether you're tracking a single personal package or managing dozens of business shipments. Small e-commerce sellers in Peru particularly benefit from batch tracking capabilities that would be tedious on Serpost's website.
Delivery speed varies significantly based on origin, destination, and service level.Domestic shipments between major coastal cities typically arrive within 3 to 5 business days for standard service, while express options can deliver next-day in Lima's metropolitan area. Packages destined for mountain regions like Cusco, Ayacucho, or Huancayo usually require 5 to 10 business days due to transportation schedules and geographic challenges.
International inbound shipments face additional variables. Customs processing in Lima can add anywhere from 2 to 14 days depending on package contents, declared value, and current processing volumes. Shipments from China, the United States, and Spain constitute the majority of international volume through Serpost. During peak seasons like Christmas or Cyber Week, expect delays of up to 3 weeks beyond normal timeframes.
Tracking updates may appear irregular, especially once packages leave major distribution hubs.This doesn't necessarily indicate problems but reflects limited scanning infrastructure in smaller towns. Paxlo's notification system ensures you catch every update the moment Serpost's system registers it, even if scans are infrequent.
Package problems happen with any carrier. Serpost customers most frequently report delayed customs clearance, missing delivery attempts in apartment buildings, and difficulty reaching customer service during peak periods. When issues arise, having detailed tracking history from Paxlo provides crucial documentation for claims or inquiries.
Serpost requires recipients to present identification when collecting packages at post offices. If you miss a delivery attempt, the carrier typically leaves a notice with instructions to retrieve your package at the nearest branch within 30 days. After this window, unclaimed packages may be returned to sender or enter the unclaimed property process. Paxlo's delivery notifications help you avoid missed pickups by alerting you immediately when packages arrive at holding locations.
Download Paxlo from the App Store or Google Play, then enter your Serpost tracking number in the app. Paxlo automatically detects the carrier and begins monitoring your package. You'll receive push notifications whenever the status updates, from customs clearance through final delivery. The app stores all tracking history so you can review past events anytime.
Tracking gaps are common with Serpost, especially for packages traveling to remote areas with limited scanning infrastructure. Your package is likely still moving through the network even without scans. International shipments may show no updates during customs processing, which can take 3 to 10 days. If tracking remains static for more than 10 business days, contact Serpost customer service with your tracking number for investigation.
This status indicates your international shipment has arrived in Peru and is undergoing customs inspection at the Lima processing facility. Customs reviews package contents, verifies declared value, and assesses any applicable duties or taxes. Low-value personal items usually clear within 3 to 5 days. Higher-value goods or commercial shipments may require additional documentation and take up to 2 weeks. You cannot expedite this process, but Paxlo will notify you immediately when customs releases your package.
Domestic delivery timeframes depend on service level and destination. Serpost Express delivers within 24 to 72 hours between major cities like Lima, Arequipa, and Trujillo. Standard service typically requires 3 to 7 business days for urban areas and 7 to 15 days for rural or mountainous regions. Remote Amazonian locations may take up to 3 weeks. Tracking through Paxlo provides delivery estimates based on your package's current location and destination.
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First, check with household members, building security, or neighbors who may have accepted the package. Verify that the delivery address in your tracking details is correct. If you still cannot locate the package, contact Serpost within 24 hours to file a delivery discrepancy report. Provide your tracking number and any proof of non-receipt. Paxlo's tracking history serves as documentation showing the delivery timestamp and location claimed by Serpost.
Paxlo is free to download and use for tracking Serpost and hundreds of other carriers. The app provides unlimited tracking numbers, push notifications, and delivery history at no cost. There are no premium features required for full Serpost tracking functionality. Simply install the app and start monitoring all your packages in one place without subscription fees or hidden charges.
