Shiprocket has transformed how Indian e-commerce businesses handle shipping. Since 2017, the platform has grown to become one of India's most trusted logistics aggregators, handling millions of shipments annually. Unlike traditional carriers, Shiprocket acts as a bridge between online sellers and multiple courier networks, giving businesses flexibility in how and where they ship.
The platform integrates with over 20 courier partners across India, including major players like Delhivery, BlueDart, FedEx, and DTDC. This partnership approach means sellers get competitive rates and wider delivery coverage without managing relationships with each courier individually.
Shiprocket isn't a traditional courier service. Instead, it's a logistics orchestration platform designed for online sellers. Businesses connect their e-commerce stores, and Shiprocket automates order fulfillment, shipping label generation, and carrier assignment. For sellers, this saves hours of manual work. For customers receiving packages, Shiprocket ensures reliable delivery through its network of vetted logistics partners.
Tracking a Shiprocket shipment through Paxlo works differently than tracking a direct courier. Since Shiprocket delegates the actual delivery to partner couriers, Paxlo pulls tracking data from the assigned courier network. This means you get accurate, real-time updates about your package's location and estimated delivery date, regardless of which underlying courier is handling it.
When you enter your Shiprocket tracking number into Paxlo, the app automatically identifies the assigned courier and fetches live tracking information. You'll see status updates like pickup confirmation, in-transit milestones, and delivery completion. Push notifications alert you to significant changes, so you're never wondering where your order is.
Shiprocket provides basic tracking through its own dashboard and emails, but Paxlo offers something more useful: unified tracking for all your orders. If you shop across multiple platforms, you might receive shipments from different sellers using Shiprocket's services alongside packages from other couriers. Paxlo consolidates everything into one app, eliminating the need to jump between multiple tracking websites.
Delivery times depend on which partner courier Shiprocket assigns to your shipment and your location. Within major metros like Delhi, Mumbai, and Bangalore, next-day or same-day delivery is common. For Tier 2 and Tier 3 cities, expect 2-4 business days. Rural areas might take 4-7 business days. Shiprocket typically shows estimated delivery dates at checkout, and Paxlo updates these dates as your package moves through the network.
The advantage of Shiprocket's aggregator model is that it can choose the fastest partner for your specific delivery. A seller might route your package through Delhivery for metro delivery or BlueDart for a remote location, ensuring optimal delivery time rather than using a single, slower service for all shipments.
If your Shiprocket shipment is delayed, Paxlo shows you exactly where it's stuck. Use the tracking details to contact the seller or Shiprocket's support team with specific courier and location information. For lost or damaged packages, Shiprocket handles claims with the assigned courier on the seller's behalf, though the seller usually initiates the refund or replacement.
Paxlo's detailed tracking history serves as proof of delivery status, which is useful if you need to dispute a claim with the seller. Screenshot timestamps showing the package's progression make it easier to document what happened.
For customers, Shiprocket's existence is largely invisible. You simply see it as fast, affordable delivery. Behind the scenes, sellers choose Shiprocket because it eliminates the complexity of managing 20+ courier accounts, negotiating rates individually, and manually selecting the right partner for each shipment. Shiprocket automates this entire process, which translates to lower shipping costs that some sellers pass on to customers.
The platform also provides analytics on delivery performance, which helps sellers understand which couriers are most reliable in different regions. This data-driven approach improves overall delivery quality across the Shiprocket network.
Shiprocket primarily focuses on domestic India deliveries, though it has expanded to include some international options through partnerships. For cross-border shipments, Shiprocket connects sellers with customs clearance services and international couriers. If you're receiving an international package routed through Shiprocket, Paxlo will track it as far as the domestic network takes it, then switch to international carrier tracking.
Adding a Shiprocket shipment to Paxlo is straightforward. Open the app, tap the plus icon, and enter your tracking number. Paxlo auto-detects that it's a Shiprocket shipment and begins fetching live updates. You can also add shipments via SMS code, order ID, or by uploading a screenshot of your shipping label. Once added, tracking updates arrive automatically without you needing to check manually.
If you have your order ID from the seller's platform, you can use that in Paxlo. Many online stores email tracking information within 24 hours of dispatch. You can also check your Shiprocket account or ask the seller directly for the courier tracking number. Paxlo accepts multiple input formats, so if you have a reference number or AWB (airway bill) number, you can try those as well.
Shiprocket assigns your package to one of its partner couriers based on your location and delivery speed requirements. Paxlo shows the actual courier handling your delivery, such as Delhivery, BlueDart, FedEx, or DTDC. This is normal and doesn't affect your tracking accuracy. The partner courier is responsible for the actual delivery, while Shiprocket manages the overall logistics arrangement. You can track through either the courier's website or Paxlo, though Paxlo consolidates this with your other shipments.
Domestic India deliveries through Shiprocket usually take 2-4 business days for metro areas and 4-7 business days for tier 2 and 3 cities. Same-day and next-day options are available in major cities but cost extra. Remote and rural areas may take longer. Paxlo displays the estimated delivery date based on where your package currently is in the network. This estimate updates as your package moves, so you get increasingly accurate information the closer you get to delivery.
First, check Paxlo for the current status and location. If the package hasn't moved for more than 24 hours after showing out-for-delivery, contact the assigned courier directly. You can find the courier's contact details in Paxlo's tracking view. Alternatively, contact the seller who shipped the order, as they have a direct relationship with Shiprocket and can escalate the issue. Keep the tracking number and Paxlo screenshots handy as proof of the delay when contacting support.
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Yes. Once you add a Shiprocket tracking number to Paxlo, the app sends push notifications for all major status changes: pickup confirmed, in transit, out for delivery, and delivered. You can customize notification settings in the app preferences to receive alerts via push notifications, SMS, or email. This means you'll know the moment your package arrives without having to check the app manually.
Absolutely. Paxlo is designed to track unlimited shipments simultaneously. Add each tracking number separately, and the app organizes them in a list view. You can sort by status, add notes, set custom delivery date reminders, and even share individual tracking links with others. If you shop frequently from multiple Shiprocket sellers, Paxlo saves you from visiting different websites or checking multiple emails for updates.
