China
Track SoarMall packages in real-time with Paxlo. Fast China logistics with instant delivery updates on iOS and Android.
SoarMall is a major logistics provider based in China that handles millions of parcels daily for e-commerce businesses and individual sellers. The company operates an extensive network across mainland China, specializing in fast intra-city delivery and regional shipping. SoarMall focuses on speed and reliability, making it a preferred choice for merchants selling through platforms like Taobao, Douyin, and Pinduoduo.
Founded to meet the explosive growth of China's online retail sector, SoarMall built its reputation on quick turnaround times and competitive rates. The carrier manages everything from sorting to final-mile delivery, maintaining a fleet of vehicles and a network of distribution centers across key commercial regions.
SoarMall primarily handles standard parcels, documents, and lightweight goods. Their service tiers range from same-day delivery in major cities to 3-5 business day regional delivery. The carrier operates most actively in eastern and central China, where e-commerce volume is highest.
SoarMall tracking can be confusing on their native platform, especially when you have multiple shipments or need real-time notifications. Paxlo simplifies everything by bringing all your package data into one unified app.
Paxlo connects directly to SoarMall's tracking system without requiring you to sign into multiple platforms. Once you add a SoarMall tracking number to Paxlo, the app monitors the parcel automatically and syncs new status updates every few hours or in real-time when the package is in final delivery stages.
If you're an online seller, you can add all your customers' tracking numbers directly, or link your Taobao or Pinduoduo account to auto-import shipments. Paxlo then handles the tracking so you can focus on running your business.
SoarMall uses Chinese logistics terminology that can confuse international users. Paxlo translates these statuses into clear English so you always know what's happening with your shipment.
SoarMall occasionally faces delays during peak seasons like Singles Day or Chinese New Year. Rural deliveries can take longer than estimates. If your package shows an exception status, Paxlo alerts you immediately so you can contact the seller or carrier for resolution.
Most issues resolve within 24-48 hours. You can contact SoarMall customer service through their official website or by providing them your tracking number from Paxlo.
SoarMall serves both B2B logistics needs and B2C e-commerce shipments. Taobao sellers, Pinduoduo merchants, and Douyin commerce vendors rely on SoarMall for cost-effective fast shipping. Individual consumers also receive packages via SoarMall when purchasing from these platforms.
Stop logging into multiple carrier websites. Paxlo gives you one app for all your Chinese logistics tracking, including SoarMall, SF Express, ZTO, YTO, and dozens of others. Available on iOS and Android, Paxlo works offline and syncs data whenever you have a connection.
Your tracking number is provided by the seller when they ship your order. It appears in your order confirmation email, or on the Taobao, Pinduoduo, or Douyin order detail page. The number is typically 12-15 digits. Once you have it, paste it into Paxlo and the app will automatically detect it's a SoarMall shipment and start tracking.
SoarMall primarily operates within China and does not typically handle cross-border international delivery. Their reach extends to the mainland, Hong Kong, and Taiwan, but tracking from other countries may not be available. Paxlo supports SoarMall tracking as long as the parcel remains within their service network. If your shipment transferred to another carrier for international routing, check the seller's tracking details for the handoff point.
Delays happen for several reasons. During peak shopping seasons like Singles Day or Chinese New Year, the entire logistics network experiences bottlenecks. Weather, distance to rural areas, and high package volumes can all cause delays of 1-2 days beyond the estimate. Paxlo sends you notifications if an exception status appears. If your package hasn't updated in over 48 hours, contact the seller or reach out to SoarMall customer service with your tracking number. Most stalled shipments resume moving within 24 hours.
Paxlo displays real-time location when the delivery driver has the package and is performing final-mile delivery. During earlier transit stages through sorting hubs and regional centers, the location shows the last known facility. Not all SoarMall shipments have full GPS tracking enabled, depending on the service tier purchased. Paxlo always shows what data SoarMall provides, and updates appear as soon as the carrier reports them.
Yes. Once you add a SoarMall tracking number to Paxlo, enable notifications in the app settings and you'll receive push alerts for every status change. You get notified when the package is picked up, in transit, at the delivery hub, out for delivery, and when it arrives. This way you don't have to manually check the tracker multiple times a day.
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If your package shows a lost or damaged status in Paxlo, take a screenshot and immediately contact the seller through the e-commerce platform where you made the purchase. The seller has 7 days to file a claim with SoarMall. Paxlo's tracking history serves as documentation of the issue. Most sellers and carriers resolve lost package claims within 7-14 days, either by sending a replacement or issuing a refund.
