Czech Republic
Zásilkovna connects Czech shoppers with 1,400+ pickup points. Track packages in real-time with Paxlo and collect on your schedule.
Zásilkovna has fundamentally changed how Czechs receive packages. Rather than waiting at home for deliveries, customers can collect parcels from over 1,400 pickup points across the Czech Republic. The network spans small towns and major cities, making package collection genuinely convenient. Founded in 2002, Zásilkovna grew from a simple idea into the dominant logistics player in Central and Eastern Europe.
The service operates straightforwardly. When you order from a Czech online store, you choose Zásilkovna as your delivery method. Your package arrives at the nearest pickup point within 1-2 business days. You receive a notification via SMS or email with your tracking code. You then visit the pickup point at any time during business hours, present your ID, and collect your parcel. No waiting for delivery windows. No failed delivery attempts. No dependence on courier schedules.
Pickup points operate in Z-Boxes (automated parcel lockers), post offices, convenience stores, and dedicated Zásilkovna locations. This diversified network ensures most Czech residents have a pickup point within walking distance or a short drive.
Zásilkovna packages tracked through Paxlo give you complete visibility from dispatch to pickup. Once you add your Zásilkovna tracking number to Paxlo, you receive real-time updates about your package status. See exactly when your parcel arrives at the pickup point. Get instant notifications so you know the moment it's ready for collection. No more guessing games or checking multiple websites.
Paxlo integrates Zásilkovna tracking seamlessly into a single dashboard. If you order from multiple Czech retailers using Zásilkovna, all tracking codes appear in one place. Switch between carriers instantly. Receive unified notifications for all your packages.
Zásilkovna handles millions of packages yearly across the Czech Republic. The company pioneered the pickup point model that competitors now follow. Most Czech online retailers offer Zásilkovna as the default shipping method because customers prefer it. The service reduced failed deliveries and improved customer satisfaction across the entire Czech e-commerce sector. Retailers pay lower per-package fees than traditional courier services, savings they often pass to customers.
Zásilkovna pricing varies by retailer. Most Czech online stores bundle shipping into product prices or offer free Zásilkovna shipping above certain purchase amounts. The network's efficiency allows lower delivery costs than traditional courier networks. Customers never pay for Zásilkovna shipping directly when using major retailers. Returns through Zásilkovna also cost retailers less, encouraging simple return policies for shoppers.
Returning items through Zásilkovna works as smoothly as receiving packages. Most Czech retailers offer prepaid return labels that let you drop items at any Zásilkovna pickup point. Staff scans your return and sends it back to the retailer within 1-2 business days. Combine this with Paxlo tracking, and you monitor return progress from drop-off through retailer receipt.
Zásilkovna customer service handles billing inquiries and technical issues. For order-specific questions, contact the retailer who shipped your package. The Zásilkovna website and app provide extensive FAQs and guides in Czech.
Paxlo consolidates tracking across all your carriers into one mobile app. Rather than switching between Zásilkovna's website, retailer emails, and multiple carrier apps, enter all your tracking codes in Paxlo once. Receive unified push notifications when packages update. See status history, estimated arrival dates, and pickup location details without navigating different websites. For Czech shoppers who order from multiple retailers, Paxlo saves significant time and frustration.
The app works equally well on iOS and Android, so Czech shoppers use the same interface regardless of phone type. Add tracking codes manually or scan barcodes with your phone camera for instant tracking.
Standard delivery takes 1-2 business days after the retailer ships your package. Express options available at certain retailers deliver within 24 hours. Paxlo notifies you the moment your package arrives at the pickup point, so you know exactly when collection is possible.
Most retailers allow pickup point changes before the package ships. Contact the retailer's customer service with your order number to request a different location. Some retailers may restrict changes if the package has already been dispatched. Zásilkovna cannot modify pickup locations once packages are in transit, so contact the retailer immediately if you need to change.
Zásilkovna typically holds packages for 10-14 days. After this period, the parcel returns to the retailer, and the retailer may charge restocking fees or refuse refunds. Check your Paxlo notifications and pickup point opening hours to collect promptly. If you need extra time, contact the pickup point directly or the retailer about extending the hold.
Yes. Add your Zásilkovna tracking code (the receipt number from your order) to Paxlo and receive real-time updates. Paxlo shows estimated delivery dates, current status, and alerts when your package arrives at the pickup point. The app tracks Zásilkovna alongside any other carriers you use.
Zásilkovna primarily serves the Czech Republic, though the company operates pickup networks across Central and Eastern Europe. For international orders from Czech retailers, check which shipping methods are available. Some retailers offer Zásilkovna for shipments to Slovakia, Poland, and Hungary. International packages tracked in Paxlo display the same real-time updates as domestic shipments.
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Report damage to the pickup point staff immediately when collecting your package. Document the damage with photos. Contact the retailer within the required timeframe (usually 48 hours) with proof. The retailer processes the claim and either sends a replacement or issues a refund. Zásilkovna handles transport damage claims through the retailer, so initiate contact with the seller, not Zásilkovna directly.
